; ;

TRAVEL TRADE

Vfam powered by Spinning Globe, is a digital learning platform designed for the travel industry, for destinations, tour operators, airlines, hotels, cruise lines, airports and attractions. Our unique approach is based on the traditional fam-trip model enabling agents to learn in a more realistic and helpful way. Vfam training is designed using itineraries, which helps agents to understand a destination or product as they would be selling and packaging it to their customers.

Benefits for tourism boards

  • Create content to live on the open VFam platform for access to travel agents and the wider travel industry
  • Alternatively, white-label the platform to create a personalised, branded training program that can live within existing learning infrastructures
  • Unlimited training possibilities, add Vfams by region, city, niche market, interest etc. creating infinite training opportunities and diverse content, for example:
    • Luxury Beach Holidays
    • Family City Breaks
    • Cultural and Historical Tours
  • Add Vfam trips based on your training and sales & marketing strategy. Vfam is flexible so you can add Vfam trips throughout the year according to your objectives
  • Improve customer service levels and ultimately increase sales and revenue
  • Vfam works hand in hand with SG Insights – your data dashboard provides real-time consumer behaviour information helping you tailor agent training to deliver content that is currently trending

Benefits for tour operators

  • White-label the platform to create your own in-house, personalised, branded training program
  • This revolutionary approach to travel agent training allows agents to learn as they sell and can visit a destination, as they would on a traditional fam-trip, virtually from the comfort of their desktop or tablet
  • Add Fam trips based on existing itineraries in your brochures or popular requests you may receive, so agents are learning in a more engaging and effective way improving their sales efficiency in line with targets and company objectives
  • A cost-effective way to train new starters before they are eligible to attend traditiona fam trips
  • Improve customer service levels and ultimately increase sales and revenue

Benefits for airlines, hotels, cruise, rail operators and attractions

  • With places on fam-trips limited and Agents time precious, real-life fam-trips means that the opportunity to train and engage with agents is limited. Vfam, powered by Spinning Globe, allows you to showcase your product, in detail, to an audience of thousands and on a global basis
  • White-label the platform to create your own, personalised, branded training programmes
  • Work with tourism board and tour operator partners to add your content (images, video, 360 video and imagery) to add richer content to their Vfam trips
  • Add Vfam trips based on existing itineraries in your brochures, website or popular consumer requests so that agents are learning in a more engaging way, related to your business sales targets company strategy
  • Improve customer service levels and ultimately increase sales and revenue