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TRAVEL TRADE

Vfam is a digital training portal designed to suit destinations, tour operators, airlines, hotels, cruise lines &rail. Our unique approach is based on the traditional ‘fam trip’ model enabling agents to learn in a more realistic and helpful way. Vfam training is by itinerary which helps agents to understand a destination or product as they would be selling and packaging it to their customers.

There are three key ways you can present your destination or product on Vfam:

  1. Host a ‘hosted Vfam’. These are live webinar training sessions hosted and presented by you, taking agents on a journey with a group of agents as you would on a real-life fam trip
  2. Add Vfam modules as per your training strategy for agents to train in their own time. You can add unlimited Vfams providing infinite opportunity to engage with agents
  3. ‘Discover’ mode to consume bite size information about a destination or product in your own time

Benefits for tourism boards

  • White-label the platform to create your own, personalised, branded training program
  • This revolutionary approach to travel agent training allows agents to learn as they sell and can visit a destination, as they would on a Fam, virtually from the comfort of their desk or tablet
  • Unlimited training possibilities. You can add Vfams by region, city, niche market, interest etc. creating infinite training opportunities and diverse content. E.g.
    • 72 hours in Bangkok (classic Bangkok 3-day itinerary)
    • Bangkok & Beyond (combining the city with nearby destinations)
    • Luxury Bangkok (focus on luxury hotels, spas, restaurants, roof top bars, shopping)
    • Bangkok Bliss (spa themed)
    • Bangkok by Bike (promoting cycling routes & tours)
    • Bangkok After Dark (nightlife theme)
  • Add Vfam trips based on your training and sales & marketing strategy. Vfam is flexible so you can add Vfam trips throughout the year according to your objectives
  • Improve customer service levels and ultimately increase sales and revenue
  • Vfam works hand in hand with SG Insights – your data dashboard provides real-time consumer behaviour information helping you tailor agent training to deliver content that is currently trending

Benefits for tour operators

  • White-label the platform to create your own, personalised, branded training program
  • This revolutionary approach to travel agent training allows agents to learn as they sell and can visit a destination, as they would on a traditional fam trip, virtually from the comfort of their desktop or tablet
  • Add Fam trips based on existing itineraries in your brochures or popular requests you may receive, so agents are learning in a more engaging and effective way improving their sales efficiency in line with targets and company objectives
  • A cost-effective way to train new starters before they are eligible to attend traditiona fam trips
  • Improve customer service levels and ultimately increase sales and revenue

Benefits for airlines, hotels, cruise and rail operators

  • With places limited and time precious, real-life fam trips means that the opportunity to train and engage with agents is limited. Vfam allows you to showcase your product, in detail, to an audience of thousands and on a global basis
  • White-label the platform to create your own, personalised, branded training programmes
  • Work with tourism board and tour operator partners to add your content (images, video, 360 video and imagery) to their Vfam trips too
  • Add Vfam trips based on existing itineraries in your brochures, website or popular consumer requests so that agents are learning in a more engaging way, related to your business sales targets company strategy
  • Improve customer service levels and ultimately increase sales and revenue